Shipping, returns & privacy

Template — owner review required. These policies are generic starting points, not legal advice. Please review and edit every section (bracketed items especially) before launch.

Shipping policy

Where we ship: We ship within the United States.

Shipping cost: Shipping is calculated at checkout.

Processing time: Processing time will be confirmed with your order.

• Orders are packed and shipped within [X] business days of payment.
• Once shipped, you'll receive [a confirmation email with tracking] where available.
• Delivery times depend on the carrier and your location; we're not responsible for carrier delays, but we'll help you follow up.
• Please double-check your address at checkout. If a package is returned due to an incorrect address, [reshipping costs may apply].

Returns & refunds

• For hygiene reasons, opened personal-care items (such as toothpaste) [cannot be returned] unless they arrive damaged or incorrect.
• Unopened items may be returned within [X] days of delivery. Contact us first at info@myrizzaq.com.
• If your order arrives damaged, defective or incorrect, email us within [X] days with your order number and a photo and we'll make it right with a replacement or refund.
• Refunds are issued to the original payment method within [X] business days after we receive and inspect the return. [Original shipping fees are / are not refundable.]
• Items purchased with a promotion (e.g. Buy 3, Get 1 Free) are refunded at the price actually paid.

Privacy policy

We respect your privacy and collect only what we need to run the shop.

• What we collect: information you give us — such as your name, email, phone (optional) and shipping address when you place an order, contact us, or sign up for emails.
• How we use it: to process and ship orders, reply to messages, and (if you opt in) send occasional updates. We don't sell your personal information.
• Payments: payments are handled by a third-party payment processor [e.g. Stripe]; we don't store your card details.
• Your cart: your cart is stored in your own browser (local storage) so it's there when you come back. Clearing your browser data removes it.
• Service providers: we may share necessary details with providers that help us operate (payment processor, shipping carrier, email service), only to deliver those services.
• Your choices: you can ask us to access, correct or delete your information by emailing info@myrizzaq.com.
• Updates: we may update this policy; the latest version will always be on this page. Last updated: [date].